Relevate Health

Account Supervisor

This is an exciting opportunity for someone who thrives in a fast-paced agency environment and is ready to take ownership of meaningful client relationships. You will act as the day-to-day champion for your brands, partnering closely with clients and cross-functional teams across Strategy, Sales, and Delivery to bring smart, scalable solutions to life. Our ideal candidate brings strong pharma experience, a client-first mindset, and the confidence to lead while continuing to grow.

If you are energized by building relationships, navigating complex healthcare work, and being part of a collaborative team grounded in strong values, we would love to meet you.

Relevate Health is a company made up of exceptional professionals with the business purpose of creating life-changing healthcare engagement, through our vision that every HCP communication is relevant.  We are proud to be healthcare marketing experts who push ourselves, every single day, to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth and our extraordinary culture is the cornerstone for an engaged and productive workforce.   

 Job Summary: As an Account Supervisor (AS), you will be responsible for ensuring that all current and emerging client needs are met across multiple projects and clients. You will be the champion of the brand and work closely within a cross-functional team of strategists, project managers, creatives, developers, and partner agencies. You will be responsible for managing client relationships and driving organic growth within your client portfolio. To achieve this, you’ll have to understand the science behind the product, the brand’s commercial strategy, and our solutions and services that will drive client revenue and growth. As part of the Client Service team, you will also collaborate with the client to identify the brand’s needs, help make data-driven strategic and tactical recommendations, document the decisions, communicate them to the team, strategize solutions, and own the final delivery of all projects.

Duties / Responsibilities:

·           Lead multiple client accounts with minimal supervision across all projects or products. This may include digital strategy, customer experience, creative development, website and digital asset design, analytics, SEO, PPC, omni-channel marketing, performance reporting and key account management resources.

·           Understand and lead conversations with the client on how multiple Relevate Health solutions can work together

·           Stays current with healthcare industry trends and applies that knowledge to projects and client conversations

·           Builds strong internal team, partner agency and client relationships to ensure optimal collaboration

·           Outlines and leads the content strategy with the support of internal strategist, and can identify the HCP and/or patient journey for the project

·           Monitors campaigns once in market and works with the team to optimize delivery and performance

·           Works with strategy to ensure that appropriate tracking codes are in place for the campaign

·           Clearly communicates objective of requests, the insights driving them and the details to drive work forward

·           Discusses upcoming tactics and needs with clients to ensure delight with level of partnership

·           Owns knowledge of upcoming work and kicks off projects in a timely manner to optimize project timelines

·           Supports change management as needed and works with manager to drive solutions

·           Writes clear, concise emails, status reports, and conference reports

·           Manages finance reports and tracks project budget utilization, shares updates with team in a timely manner and leads conversations with clients around account and project financial status

·           Enforces Relevate Health processes and appropriate use of systems

·           Drives and manages Project/Creative Brief development while engaging SMEs as necessary

·           Leads productive internal and client status meetings; delegates next steps as necessary

·           Updates weekly internal and client status reports

·           Develops and distributes productive meeting agendas and summaries independently

·           Participates in medical, regulatory and legal reviews as needed and owns the process by offering insight to content, providing strategic rationale and defending work

·           Supports timeline and budget development to ensure inclusion of appropriate project components and investments

·           Anticipates internal team and client needs

·           Maximizes use of internal team and client’s time

·           Drives efficiency and internal team/client alignment

·           Serves as a mentor (and manager, depending on the candidate and team) to junior colleagues

·           Manage client relationships and expectations, while driving consistent organic growth year over year

·           Demonstrates the ability to manage a high-volume of complex projects simultaneously while pivoting and reprioritizing as often as necessary

·           Supports change and growth; encourages collaborative and positive team relationships to foster team morale

·           Leads difficult conversations, navigates effectively through challenges, and offers alternative perspectives and recommendations

·           Assists with Relevate Health and client annual strategic planning

·           Grows client relationships by proactively identifying opportunities for business development

·           May need to work with Client Development colleagues to write SOW in partnership with other SMEs (PM, creative, strategy, etc.)

·           Participates in new business pitch team activities as needed

·           Works with manager and direct reports to hit billable/utilization goals to ensure focus remains on client work and value

Skills and Qualifications:

·           Demonstrates excellent interpersonal skills; Works well with others and is a team player

·           Exemplifies Relevate Health’s core values: Pioneering, Accountable, Caring, Transparent

·           Displays excellent time management and organization skills

·           Possesses excellent verbal, written and technical communication skills, solid presentation skills

·           Proactively problem solves and prioritizes with attention to detail

·           Displays an entrepreneurial business spirit and thrives in a rapid growth-oriented, nimble environment where change is the norm

·           Proven track record of supervising large-scale projects

·           Technical knowledge of how Relevate Health solutions and services are built and deployed

·           Experience in understanding and delivering analytics reports

Education / Experience:

•       3-5 years of experience in an agency environment, healthcare, pharma and/or digital preferred.

•       Bachelor’s degree (preferably in Business Administration, or Marketing)

•       Experience and understanding of the following preferred: pharma marketing, HCP engagement, digital strategy, customer experience, creative development, website and digital asset design, analytics, SEO, PPC, omni-channel marketing, performance reporting, key account management resources

•       Proven track record of supporting the delivery of large-scale projects

•       Committed to learning and self-directed professional growth

•       Familiarity working within fast paced / growth-oriented business environment

Working Conditions:

·           Hybrid working if within 40 miles of a Relevate Health Office (Cincinnati, New Jersey)

·           Remote working if outside 40 miles of a Relevate Health Office

·           Travel may apply based on position

·           Hours may vary based on position and location of client

Relevate Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

We are dedicated to creating a work environment that reflects the diversity of our community, and ensuring that all individuals have equal access to opportunities for growth and advancement within our organization.

Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, frequently required to stand, walk; use hands and fingers, tools, or controls; and reach with hands and arms.  If you require accommodation during the application process, please contact HR@relevatehealth.com

FLSA Status: Exempt Job Type: Full Time