Relevate Health

 

Relevate Health is a company made up of exceptional professionals with the business purpose of creating life-changing healthcare engagement, through our vision that every HCP communication is relevant.  We are proud to be healthcare marketing experts who push ourselves, every single day, to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth and our extraordinary culture is the cornerstone for an engaged and productive workforce.   

 

Job Summary: As a Senior Account Director (SAD), you will have the primary responsibility of independently managing your cross-agency team while ensuring that all current and emerging needs are met across multiple clients. You’ll collaborate with the client to identify the brand’s needs, make data-driven strategic and tactical recommendations, document the decisions, communicate them to the team, strategize solutions, and own the final delivery of all digital programs and projects. You will be the champion of the brand vision while working closely within a cross-functional team of strategists, project managers, creatives, developers, and other agencies. You will be responsible for developing and maintaining powerful client relationships and driving organic growth within your client portfolio. To achieve this, you’ll have to understand the science behind the product, the brand’s objectives and commercial strategy, and the digital strategy that will drive client revenue and growth.

 

• Be responsible for the overall management and strategic leadership for multiple, large-scale client engagements, ensuring that “we always delight the customer” by meeting or exceeding client expectations

• Lead your accounts with minimal supervision across all projects

• Understand Relevate Health’s solutions and services and can lead expert delivery teams to execute

• Strategize with clients to understand how multiple solutions can work together

• Ensure team is delivering on forecasted milestones within the project and offers suggestions when timing is at risk

• Foster successful relationships with clients and partner agencies by managing expectations and building trust to ensure optimal collaboration

• Ability to manage delivery of multiple projects across varied manufacturers and brands

• Manage client satisfaction through consistently discussing client priorities and goals

• Escalate product delivery challenges to our product team

• Identify potential challenges proactively and works to mitigate impact on the internal team and clients

• Write clear, concise agendas, emails, and meeting summaries

• Offer clear, concise, and timely communications and direction to internal team and clients

• Manage the approach to workflow, deliverable deadlines, budgets, and content developed by the internal team

• Collaborate with Project Management to ensure proper estimating and profitability on all projects

• Partner with creative team to deliver impactful deliverables in an efficient manner leveraging our formats/processes

• Maintain responsibility for the financial health of the account and seeks opportunities to maximize revenue

• Offer recommendations on approach to workflow and prioritization to achieve high-quality deliverables

• Manage medical, regulatory, and legal review process unique to each client

• Lead difficult conversations, navigates effectively through challenges, and offers alternative perspectives and recommendations

• Develop and lead internal and external presentations, including new business pitches and strategic recommendations, and Points of View (POVs)

• Responsible for strategic oversight of your brands and be the keeper of the brand vision

• Drive strategic approach and strategic objective development; collaborates closely with Strategy and/or Digital leads and SMEs

• Maintain an understanding of industry trends, market events and the client’s competitive landscape

• Drive organic growth while looking for new opportunities within the client roster. It is expected that a portion of the Account Director’s time will be spent focusing on organic growth opportunities within assigned accounts

• Collaborate with Client Development to deliver agency capabilities discussions and determine how they can be of value to the Client

• Support new business efforts as needed

• May need to work with Client Development colleagues to write SOW in partnership with other SMEs (PM, creative, strategy, etc.)

• Works with manager and direct reports to hit billable/utilization goals to ensure focus remains on client 

 

• Demonstrates excellent interpersonal skills; Works well with others and is a team player

• Exemplifies Relevate Health’s core values: Pioneering, Accountable, Caring, Transparent

• Displays excellent time management and organization skills

• Generate deep, targeted market insights and integrates into business decisions

• Work effectively and collaboratively, both internally and with clients

• Lead the work of teams to deliver projects/activities on time and on budget

• Demonstrate the ability to translate marketing strategies into marketing tactics that effectively drive business performance

• Possess excellent Account Management and client leadership skills

• Possess strong verbal/written communication skills

• Work on multiple projects, prioritizes, and multi-tasks effectively

• Demonstrate success in relationship and account management

• Demonstrate people management and coaching skills

• Exhibit ability to distill complex topics into compelling storytelling

• Possess solid presentation skills and abilities for consultative selling

 

• Hybrid working if within 40 miles of a Relevate Health Office (Dallas, Cincinnati, New Jersey) 

• Remote working if outside 40 miles of a Relevate Health Office 

• Travel may apply based on position 

• Hours may vary based on position and location of client 

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Relevate Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

We are dedicated to creating a work environment that reflects the diversity of our community and ensuring that all individuals have equal access to opportunities for growth and advancement within our organization.

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, frequently required to stand, walk; use hands and fingers, tools, or controls; and reach with hands and arms.  If you require accommodation during the application process, please contact HR@relevatehealth.com 

 

FLSA Status: Exempt 

Job Type: Full Time