Relevate Health

 

Relevate Health is a company made up of exceptional professionals with the business purpose of creating life-changing healthcare engagement, through our vision that every HCP communication is relevant.  We are proud to be healthcare marketing experts who push ourselves, every single day, to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth and our extraordinary culture is the cornerstone for an engaged and productive workforce.   

 

As a Group Account Supervisor (GAS), for Market Access, you will be responsible for ensuring that all current and emerging client needs are met across multiple books of business. You will be the champion of the brand and work closely within a cross-functional team of strategists, project managers, creatives, developers, and partner agencies. You will be responsible for managing client relationships and driving organic growth within your client portfolio. To achieve this, you’ll have to understand the science behind the product, the brand’s commercial market access strategy, the access and reimbursement landscape that will help drive client revenue and growth. As part of the Client Service team, you will also be responsible to co-author and drive strategy, planning, and performance efforts, document the decisions, communicate them to the team, strategize solutions, and own the final delivery of all projects. Additionally, you will help drive organic business growth of existing accounts and support leadership team with new business development outside of your assigned books of business.

In summary, externally you will be serving as the client’s point person for medium-sized conflict resolution; internally,

manages direct conversations with cross-functional team members

 

• Lead multiple client accounts with minimal supervision across all projects or products. This may include working with clients to plan, execute, manage, and analyze their market access campaigns, continually providing a strategic vison and bringing new ideas to the table that support access and affordability objectives.

• Share responsibility for client retention by maintaining mid-to-senior level client relationships, including those beyond the Market Access team.

• Stays current with healthcare and market access industry trends and applies that knowledge to projects and client conversations

• Comfortable with participation in crafting market access strategies and tactical recommendations for clients, as well as the creation of client presentation, project briefs, prompting POVs, and research findings with support of the appropriate SME teams

• Discusses upcoming tactics and needs with clients to ensure delight with level of partnership and strong client satisfaction

• Owns knowledge of upcoming work and kicks off projects in a timely manner to optimize project timelines and helps meet revenue goals

• Writes clear, concise emails, status reports, and contact reports with clear and precise directions and communication

• Manages finance reports and tracks project budget utilization, shares updates with team in a timely manner and leads conversations with clients around account and project financial status

• Enforces Relevate Health processes and appropriate use of systems

• Drives and manages Project/Creative Brief development while engaging cross-functional SMEs as necessary

• Updates weekly internal and client status reports

• Participates in medical, regulatory and legal reviews as needed and owns the process by offering insight to content, providing strategic rationale and defending work

• Supports timeline and budget development to ensure inclusion of appropriate project components and investments

• Anticipates internal team and client needs

• Under executive leadership, drives efficiency and internal team/client alignment

• Demonstrates leadership with cross-agency and internal partnerships with SME teams and leads leads productive internal and client status meetings, delegates next steps as necessary

• Exhibits strong presentation, verbal, and written communication skills

• Supports change and growth; encourages collaborative and positive team relationships to foster team morale

• Leads difficult conversations, navigates effectively through challenges, and offers alternative perspectives and recommendations

• Assists with Relevate Health and client annual strategic planning

• May need to work with Client Development colleagues to write SOW in partnership with other SMEs (PM, creative, strategy, etc.)

• Participates in new business pitch team activities, under executive leadership, as needed

• Works with manager and direct reports to achieve billable/utilization goals to ensure focus remains on client work and value

• Able to mentor and develop Account Executives and Account Coordinators

 

• Demonstrates excellent interpersonal skills; Works well with others and is a team player

• Exemplifies Relevate Health’s core values: Pioneering, Accountable, Caring, Transparent

• Displays excellent time management and organization skills

• Generate deep, targeted market insights and integrates into business decisions

• Lead the work of teams to deliver projects/activities on time and on budget

• Demonstrate the ability to translate market access strategies into tactics that effectively drive business performance

• Possess excellent Account Management and client leadership skills

• Possess strong verbal/written communication skills

• Demonstrate problem solving skills, and be a proactive thinker — eye toward future objectives (big picture), anticipating client needs to make sound recommendations

• Demonstrate people management and coaching skills

• Exhibit ability to engage in and resolve difficult candid/transparent conversations

• Possess solid presentation skills and abilities for consultative selling

 

• 5-7 years of experience in a Market Access agency environment, healthcare, pharma with access and marketing.

• Bachelor’s degree (preferably in Business Administration, or Marketing)

• Experience with and understanding of the following preferred: pharma marketing, payer, PBM, Specialty pharmacy, and HCP engagement, KOL strategy, access stakeholder experience, creative development, omni-channel payer marketing, performance reporting, account management and account director resources

• Proven track record of supporting the delivery of mid-to-large-scale projects

• Committed to learning and self-directed professional growth

• Committed to investing time in Direct Reports’ personal growth and development

• Familiarity working within fast paced / growth-oriented business environment

• Managerial experience preferred if candidate is interested in and has a passion for leading, mentoring and building team

 

• Hybrid working if within 40 miles of a Relevate Health Office (Dallas, Boston, Cincinnati, New Jersey) 

• Remote working if outside 40 miles of a Relevate Health Office 

• Travel may apply based on position 

• Hours may vary based on position and location of client 

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Relevate Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

We are dedicated to creating a work environment that reflects the diversity of our community and ensuring that all individuals have equal access to opportunities for growth and advancement within our organization.

 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, frequently required to stand, walk; use hands and fingers, tools, or controls; and reach with hands and arms.  If you require accommodation during the application process, please contact HR@relevatehealth.com 

 

FLSA Status: Exempt 

Job Type: Full Time