Relevate Health

Product Manager 
Level Ex (powered by Relevate Health)

Overview: Level Ex (powered by Relevate Health) is a growing game studio that creates video games for doctors. Our games use captivating casual game mechanics to capture the challenge of medical practice: from diagnosis puzzles to particle games that let you play with molecules. All are visually stunning and beautifully designed to maximize fun and reward - and perfectly balance challenge and skill. Level Ex uses state-of-the-art video game technology and neuroscience-based game design to accelerate the adoption curve of new techniques and products in medicine… and we are just scratching the surface of what is possible.
Our games revolutionize the way medical professionals advance their clinical skills, earn CME, and keep up-to-speed on  new therapies, and clinical best practices. The company's medical video games run on phones, tablets, and web browsers, and are played by over a million healthcare professionals. Our latest cloud-gaming platform allows multiple users to diagnose or treat a virtual patient collaboratively over video-conferencing platforms like Zoom. Top-20 life science companies (including Novo Nordisk, Novartis, Amgen, and many others) and national medical societies leverage Level Ex's acclaimed platform for medical professional education and training.
Level Ex is a part of Relevate Health - a company made up of exceptional professionals with the business purpose of creating life-changing healthcare engagement, through our vision that every HCP communication is relevant.  We are proud to be healthcare marketing experts who push ourselves, every single day, to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth and our extraordinary culture is the cornerstone for an engaged and productive workforce.  

Job Summary: We’re now looking for an experienced Product Manager to join our growing team.
At Level Ex (powered by Relevate Health), successful Product Managers are sharp and incredibly versatile. They are involved in all of our game projects from the get-go – starting with pitching clients and pattern-matching client needs with our toolbox of video game mechanics. They are deeply involved throughout the project – providing ongoing vision and clear decision-making in the face of ambiguity. They are responsible for identifying potential improvements to our core systems and mechanics that would benefit current and future projects and Making It Happen – from small feature tweaks to entirely new products and game mechanics. 
They work with all stakeholders – artistic, technical, and medical. Our product managers are excellent communicators – able to translate complex or domain-specific information to unfamiliar audiences.

Duties / Responsibilities

• Partner with the commercial and production teams to identify, win, and deliver business opportunities.
• Coordinate development of singular products that address both consumer and client needs, and comfortably switch between the two need sets through all stages of product development.
• Translate core gameplay concepts into client facing narratives in partnership with sales & marketing.
• Coordinate project kickoff deliverables with the Production team, and transition projects from Pre-Sales to Production, to Optimization phases.
• Understand and communicate the capabilities of our platforms, product opportunities, competitor research, and information on our players to clients
• Probe to understand the critical needs of clients so goals and objectives can be defined and shared across teams.
• Respond articulately to client questions around feasibility with our technology from a simulation, education, video game design, timeline, and cost perspective.
• Coordinate refinement of general product requirements working with other team leadership for our various solution types, like interactive content, conference experiences, training, and sales aids.
• Write documentation that clearly illustrates the ‘box’ we need to fill for any proposed solution, combining both player needs and client requirements.
• Write proposals that clearly illustrate the targeted solution for a product that illustrates both the scale of work and the broad design direction for the project.
• Recommend prioritization across products / product features, including a willingness to shelve products or ideas that are not meeting expectations through various product development lifecycle stages.
• Identify areas of risk to product roadmaps and escalate rapidly to find solutions. Consume and analyze product data to make informed decisions on future solutions.
• Effectively partner with Production, Design, Medical, & UI/UX team strengths to conceptualize, spec, and implement features, mechanics, systems, and new client offerings that leverage play.
• Work collaboratively with both internal and external teams to launch new products, implement efficient processes, and proactively address potential challenges.

Skills and Qualifications

• Minimum of 4+ years of Product Management experience (or equivalent), including within the SaaS Healthtech industry.
• An understanding of the product development lifecycle, the pain points / processes of life science companies, and how education, training & marketing work within their Business.
• Demonstrable experience of communicating across internal and external audiences to articulate the product.
• Have an array of ‘tools in the toolbox’ to effectively collaborate and deliver on internal and external projects.  
• Experience in leading client facing implementation Kickoff meetings & Discovery sessions. Ability to accurately understand the relationship between various features and development costs.
• Ability to manage product decisions through the use of real data.
• Deep passion for video games
• Bachelor's degree or equivalent related experience.
• A deep understanding of Agile tools / Methodologies (Jira, Story Writing, Epic Creation, etc.).
• Excellent written and verbal communication skills, along with deep analytical abilities.

Working Conditions:
Travel may apply based on position 
Hours may vary based on the position and location of the client. 
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Relevate Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

We are dedicated to creating a work environment that reflects the diversity of our community and ensuring that all individuals have equal access to opportunities for growth and advancement within our organization.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, frequently required to stand, walk; use hands and fingers, tools, or controls; and reach with hands and arms.  If you require accommodation during the application process, please contact HR@relevatehealth.com 

FLSA Status: Exempt 
Job Type: Full Time